KEMI’s bilingual Customer Service team recently traveled to Churchill Downs to provide translation services for a policyholder during a safety audit.

Marisol Rose, senior bilingual customer service representative, and Marie Schardein, bilingual customer service representative, accompanied Eli Roberts, senior safety & loss control representative, to the on-site meeting to support the policyholder while ensuring a smooth flow of communication.

The visit occurred Monday, May 8, two days following the running of the 149th Kentucky Derby.

While there, Rose and Schardein saw Derby contender Cyclone Mischief and the horse Fire on Time.

Translation assistance through the bilingual Customer Service team is included at no cost with KEMI’s comprehensive policyholder services. Call Customer Service at 1-800-640-KEMI (5364) Monday – Friday from 8 a.m.-5 p.m. or complete the online contact form anytime to request help with translation.

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