How may we assist you?
If you have questions, there are several ways to connect with KEMI.
Visit our KEMI Help Center
Search for answers by keyword, or look through our Help Center, which includes frequently asked questions on a variety of topics including: Understanding Your Policy, The Audit Process, The Claims Process, and more!
Policy Questions: policy@kemi.com
Claim Questions: claim@kemi.com
Other Questions: help@kemi.com
Need to call us?
We’re available Monday – Friday
8 a.m. – 5 p.m. Eastern Time
Main Line: 859-425-7800
Toll Free: 1-800-640-KEMI (5364)
Fax Numbers
General Fax: 859-425-7809
Audit Fax: 859-389-3999
Claims/Legal Fax: 859-425-7822
Safety Fax: 859-389-3998
Underwriting Fax: 859-425-7828
Send Payments to:
Kentucky Employers’ Mutual Insurance
Dept #100
P.O. Box 32160
Louisville, KY 40232-2160
(Checks and money orders only;
include the policy number on the memo line)
Send Medical Bills to:
Kentucky Employers’ Mutual Insurance
P.O. Box 4208
Clinton, IA 52733-4208
Other Mail:
Kentucky Employers’ Mutual Insurance
P.O. Box 12500
Lexington, KY 40583-2500
Main Office:
250 West Main Street, Suite 900
Lexington, KY 40507-1724
Report Workers’ Comp Fraud
Click here or call 1-800-716-2792
Report Business Conduct & Ethics Concerns
Click here or call 1-855-220-9720
